Customer service is not good. The layout is dumb, you walk all the way to back of store to order, then wait around with the crowds of people to wait until they call your number to make your creation. My family tried it Sat 5:45pm, there were 30 people there, 10 of which were in line to order, 8 of them waited about Ten minutes and they were never spoken to so they all left.
My opinion the register needs to be at the front as you enter then you can walk towards back to watch the ice cream being made. Won't be going back nor will I recommend to others.
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